Refund Policy

1. The Nature of Our Products

All products sold by Nexior Gray are digital goods — single-file HTML applications delivered electronically via Gumroad. There are no physical goods, subscriptions, or ongoing services involved in any purchase.

2. Your Right to Cancel — UK Consumer Law

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers ordinarily have a 14-day right to cancel digital purchases. However, this right is explicitly waived under Regulation 37 where:

• The digital content has begun to be supplied, and
• The consumer acknowledged before purchase that the cancellation right would be lost upon delivery beginning

Gumroad's checkout process includes this acknowledgement. By completing a purchase through Gumroad and accessing your download, you confirm that you have waived your 14-day cancellation right. No refund is due on this basis after the file has been delivered.

3. No Refunds After Download

Once a product file has been delivered to you — whether you have opened it, used it, or not — we do not issue refunds for any of the following reasons:

• Change of mind
• The product not meeting subjective expectations
• Purchasing the wrong product by mistake
• No longer needing the product
• Finding an alternative elsewhere
• Claiming non-receipt while a Gumroad delivery confirmation exists

We take this position because digital files, unlike physical goods, cannot be "returned" — once accessed, the content has been received in full.

4. When We Will Issue a Refund

We will consider a refund in the following circumstances only:

• The file is corrupt or undelivered: If your file fails to download through no fault of your own and we are unable to resolve the issue within 48 hours, a full refund will be issued.
• The product is fundamentally not as described: If a product's core functionality is materially different from what is stated on the product page, contact us and we will investigate. We may offer a fix, a replacement, or a refund at our discretion.
• Duplicate purchase: If you accidentally purchase the same product twice, contact us within 7 days with proof of both transactions and we will refund one purchase.

5. How to Request Support

If you believe you have a genuine technical issue with a product, contact us at nexior-gray@hotmail.com within 14 days of purchase. Please include:

• Your Gumroad order number or receipt email
• The product name
• A clear description of the issue
• Screenshots or a screen recording if applicable

We will respond within 2 business days. We are committed to ensuring our products work as described and will always attempt to resolve genuine issues before considering a refund.

6. Chargebacks and Disputes

Filing a chargeback or payment dispute without first contacting us is a breach of these terms. We maintain full records of all purchases, download events, and delivery confirmations through Gumroad. In the event of a chargeback claim, this evidence will be submitted to the payment processor to contest the dispute.

If you have a problem, please email us first — we will always try to find a fair resolution.

7. Processing Refunds

Where a refund is approved, it will be processed via Gumroad back to your original payment method. Processing times are typically 5–10 business days depending on your bank or card provider.

8. Contact

For any questions about this policy, email us at nexior-gray@hotmail.com.